Terms and Conditions
Please read the following Terms and Conditions carefully.
ALL SALES ARE FINAL * CANCELLATION REQUESTS ARE NOT GUARANTEED *
Orders may take up to 15 business days from the date of processing to be received by the inmate. We will not track orders until the 16th business day. Delivery dates are not guaranteed. We do not provide delivery confirmations. You will need to communicate with your inmate.
*JAIL POLICIES AND PROCEDURES SUPERSEDE ANYTHING ON THIS WEBSITE*
Our customer service team is not allowed to take calls from inmates. You agree not to have the inmate call or include the inmate on three way calls with our team. Our team will end support sessions if an inmate is on the call.
Once an order arrives at the jail it becomes inmate property. Please be aware that orders placed on this website are subject to the rules and regulation of each facility. Excessive amounts of products may result in confiscation. Confiscated products are NOT refunded. Inmates placed in a restricted housing unit may have their package held until they are removed from restriction. This is decided by the jail. We are unable to override jail policy.
Orders that are reported as fraudulent or disputed with the bank will result in the inmate being removed from the website.
Refund Policy:
If an order is returned to the warehouse a refund will automatically be issued back to the payment method used to place the order. A 20% re-stocking will be assessed as well as the non-refundable processing fee. Please allow 6 weeks for refunds to be processed.
Orders suspected of being placed using a fraudulent payment card will be refunded, and the inmate will not receive the order.
Refunds are not permitted after 45 days.
If an inmate accepts items equaling the value of the missing items a refund will not be issued.
Receipts that have a signature will not be refunded. This is confirmation of delivery.
You will have up to 45 days to request a refund for missing items. Please send your request with your order number to [email protected]. Once we receive the request we will confirm with the jail and a refund will be issued. This process may take several weeks to complete.
The facilities below do NOT allow refunds, please have the resident refer to their handbook for instructions on how to collect the package.
Alleghany Co Regional Jail, Charles County Detention Center, Erie County Prison, Granville County Det Center, Lancaster County Prison, Okaloosa County DOC, Onslow County Sheriffs Office, Page County Jail, Somerset County Jail, Southside Regional Jail
Western Tidewater Regional Jail Restricted Residents:
WTRJ has implemented a new directive that may cause entire pods to lose privileges. Should this occur your order will be delivered when the pod is removed from restriction this may exceed our 15 day delivery time.
Restricted Residents:
Some residents may be placed on restriction or moved to a restricted housing unit. If this occurs, we must follow the rules and regulations of the faciilty. If your inmate has been placed on restriction please have the inmate refer to their handbook. We are unable to issue refunds or repack orders if the facility discards the package.
Prohibited Conduct: You agree not to engage in abusive, harassing, threatening, or obscene behavior when communicating with our customer service team. We reserve the right to immediately terminate your support session and/or remove the inmate from the website if you use profanity or abusive language toward our staff.